Frequently Asked Questions

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How do I buy online at Silver Pool Solutions?

Register on our website, add desired product(s) to your shopping cart, Checkout and you will be redirected to secure gateway for your online payment.

How do I register with Silver Pool Solutions?

Visit our website and click on Register as a new customer and follow the instructions.

Why should I register with Silver Pool Solutions?

Registering online will make future purchases easy as your information will be saved to your database.

Will my information be shared or sold for marketing purposes?

No, Silver Pool Solutions will not share or sell your information to anyone for any marketing purposes.

Will Silver Pool Solutions refund me?

Silver Pool Solutions will only refund your money if the goods delivered are faulty or damaged or if it was incorrectly delivered. We are not responsible for orders that are placed and paid for incorrectly. Please check your shopping cart before checking out.

How do I return my order?

Please visit our Terms & Conditions page.

How do I cancel my order?

You order can be canceled within 24hours by sending a cancellation email to

How does the delivery work?

Silver Pool Solutions will deliver your goods by using their own staff within a 50km radius or make use of Fast Way Couriers.

Is it safe to shop online?

Yes, this is a secure online store and information will not be shared.

What are the payment options?

Direct EFT or Debit card.

What if I have paid for my order and have not received it?

Call Ehren Harilall on 072 676 0397 or email your query to

Does Silver Pool Solutions ship internationally?

We do not sell internationally as yet.

How long will it take to receive my order after payment?

Depending on stock, you can expect your order within 2 working days.

How long will it take to receive my order if I do not live in Cape Town?

Depending on stock you can expect your order within 2 days.

Are prices subject to change?

Prices can be changed without prior notice.

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